Camp Jabulani Terms

General Terms & Conditions

General


  1. All terms and conditions, whether general or special, shall be interpreted and take effect according to the laws of South Africa. The Courts of South Africa shall have sole jurisdiction in respect of any claims which may arise between the Client and Camp Jabulani.
  2. Payment to Camp Jabulani shall be at rates specified in the Rate Schedule, or as agreed in writing from time to time.
  3. Credit arrangements are on application only. Where no credit facility exists, all reservations shall be settled on a pre-payment basis.
  4. Camp Jabulani shall not be held responsible for any damage to or loss of any property whether belonging to the Client or any of the guests, nor shall Camp Jabulani be responsible for any personal injury which may be sustained by any guests or by any directors, servants or agents of the Client, whether such damage or personal injury be caused by, or arise from the negligence of Camp Jabulani or its employees or otherwise. The Client hereby indemnifies Camp Jabulani and all its directors, servants and agents against any claim of whatsoever nature that may be made against Camp Jabulani by any of the guests or any of the directors, servants or agents of the Client in respect of such personal injury, loss or damage.
  5. No pets allowed.

 

Child Policy


  1. No children under the age of twelve years are allowed at Camp Jabulani unless the entire camp is reserved exclusively.
  2. Children under the age of 12 sharing with adults may be accommodated in Camp Jabulani’s exclusive Zindoga Villa.
  3. Participation in elephant-back safaris will be at the sole discretion of the Elephant Master after careful consideration.
  4. All children under the age of sixteen must be accompanied by a responsible adult during game drives, bush walks and elephant-back safaris.

 

Salient Terms & Conditions


  1. Rates are quoted in South African Rands, inclusive of taxes and levies and are commissionable to registered travel trade companies as per the rate schedules or as communicated in writing.
  2. Under no circumstances shall Camp Jabulani be held responsible for any losses or damages suffered by any Client as a result of the failure by any of its own clients/customers to perform his/her obligations to the Client, nor shall Camp Jabulani be obliged to refund to the client, any payments or pre-payments in the event of the Client’s failure to collect fees or other payments from any of its clients/customers.
  3. Check-in time is from 12:00, and check-out time is 11:00. Earlier check-in times, if requested, will be considered subject to the availability of rooms. In all instances, expected time of arrival must be advised.
  4. Camp Jabulani means Kapama Game Reserve (Pty) Ltd, L.L.Roode t/a Camp Jabulani and t/a Hoedspruit Endangered Species, the owners, managers, officers, employees, agents, independent contractors and other persons who directly or indirectly assist with the operation or management of Camp Jabulani and/or the associated subsidiary or holding companies as well as their directors, officers, employees, agents and independent contractors or other guests or invitees of Camp Jabulani.
  5. All guests will be required to settle their accounts for extras, telephone calls, spa treatment, etc. on departure. This can be done by credit card, traveller’s cheques or local/foreign currency notes.
  6. A final rooming list must be provided 14 days prior to arrival.

 

Deposits & Settlement


  1. · Bookings will be held on provisional basis for 7 days only.
    · A 10% deposit is due 48 hours after date of confirmation.
    · For reservations between 15 December and 15 January, we require a 25% non-refundable deposit 48 hours after date of confirmation.
    · Final balance is due 6 weeks prior to date of arrival.
    · We reserve the right to cancel reservations should full payment not be received within 30 days prior to arrival.
    · Full payment is required within 48 hours for short-lead time reservations.
  2. Direct Deposits:
    South African cheques or Bank Drafts in South African Rand should be deposited directly into the account: Please contact us for details.
  3. NB: Copies of the deposit slip or bank draft, plus appropriate guest or group details and reservation number must be faxed to Camp Jabulani’s Central Reservations’ office to confirm payment and to update records. Fax number is: +27 12 460 7573.
  4. Payment by Post:
    South African cheques or Bank Drafts in South African Rand drawn in favour of Camp Jabulani should be mailed to:
    Camp Jabulani
    P O Box 25745
    MONUMENT PARK
    0105
    South AfricaNB: Camp Jabulani accepts no responsibility whatsoever for either the speed or reliability of mail services. Should payment not be received for whatever reason, Camp Jabulani reserves the right to fully enforce all payment terms and conditions.
  5. Credit Cards
    All credit card payments require a signed letter/fax of authorisation from the card holder to debit the stated amount from the said card. Valid cards are American Express, Visa, MasterCard and Diners. This also applies to payment for extras at Camp Jabulani if not done by the card holder personally.

 

Cancellations


  1. · Cancellations are only valid if received in writing and acknowledged by both parties.
    · A 50% cancellation fee is applicable if cancelled 15-30 days prior to arrival.
    · A 100% cancellation fee is applicable if cancelled 1-14 days prior to arrival.
    · Cancellation of a confirmed booking, will result in loss of the deposit.
  2. Cancellation fees are calculated on the nett rate per person. Please ensure that your clients are covered by a travel insurance policy to offset unforeseen cancellation. All reservation cancellations or amendments are valid only if advised in writing by facsimile, e-mail or letter.
  3. Travel Insurance – We highly recommend that all visitors are covered by a comprehensive travel insurance policy to protect them in the event of unforeseen cancellation. Such insurance should also cover emergency medical care requirements and evacuation.

 

Important Note


  1. Please note that Camp Jabulani is situated in a low-risk-malaria-area. We recommend that all our guests consult their medical practitioner regarding anti-malaria prophylactics.
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