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General Terms & Conditions

camp jabulani general terms

General

  1. All terms and conditions, general or special, shall be interpreted and take effect according to the laws of South
    Africa. The Courts of South Africa shall have sole jurisdiction in respect of any claims, which may arise between
    the Client and Camp Jabulani (Pty) Ltd.
  2. Payment to Camp Jabulani (Pty) Ltd shall be at rates specified in the Rate Schedule, or as agreed in writing from
    time to time. Reservations must be paid 6 weeks prior to guests’ arrival.
  3. Camp Jabulani (Pty) Ltd shall not be held responsible for any damage to or loss of any property whether belonging
    to the Client or any of the guests, nor shall Camp Jabulani (Pty) Ltd be responsible for any personal injury which
    may be sustained by any guests or by any directors, servants or agents of the Client, whether such damage or
    personal injury caused by Camp Jabulani (Pty) Ltd or its employees or otherwise. The Client hereby indemnifies
    Camp Jabulani (Pty) Ltd and all its directors, servants and agents against any claim of whatsoever nature that may
    be made against Camp Jabulani (Pty) Ltd by any of the guests or any of the directors, servants or agents of the
    Client in respect of such personal injury, loss or damage.

 

Child Policy

  1. No children under the age of twelve years are allowed at Camp Jabulani unless the entire camp is reserved
    exclusively.
  2. Children under the age of 12 sharing with adults may be accommodated in Camp Jabulani’s exclusive Zindoga
    Suite.
  3. Participation in elephant interaction will be at the sole discretion of the Elephant Master after careful
    consideration.
  4. All children, under the age of sixteen, must be accompanied by a responsible adult during game drives, bush
    walks and elephant interaction.

 

Salient Terms & Conditions

  1. Rates are quoted in South African Rands, inclusive of taxes and are commissionable to registered travel trade
    companies as per the rate schedules or as communicated in writing. The Conservation Levy is added to all
    bookings.
  2. Under no circumstances shall Camp Jabulani (Pty) Ltd be held responsible for any losses or damages suffered by
    any Client as a result of the failure by any of its own clients/customers to perform his/her obligations to the
    Client, nor shall Camp Jabulani (Pty) Ltd be obliged to refund to the client, any payments or pre-payments in the
    event of the Clients failure to collect fees or other payments from any of its clients/customers.
  3. Check-in time is from 12:00, and check-out time is 11:00. Earlier check-in times, if requested, will be considered
    subject to the availability of rooms. In all instances, expected time of arrival must be advised.
  4. Camp Jabulani (Pty) Ltd and Hoedspruit Endangered Species (Pty) Ltd, the owners, managers, officers, employees,
    agents, independent contractors and other persons who directly or indirectly assist with the operation or
    management of Camp Jabulani (Pty) Ltd and/or the associated subsidiary as well as their directors, officers,
    employees, agents and independent contractors or other guests or invitees of Camp Jabulani (Pty) Ltd.
  5. All guests will be required to settle their accounts for extras, telephone calls, spa treatment, etc. on departure.
    This can be done by credit card or local/foreign currency notes.

 

Deposit, settlement & cancellation policy:

  1. Bookings will be held on a provisional basis for 14 days only.
  2. A 25% non-refundable deposit is due within one week of confirmation.
  3. Final payment is due 60 days prior to arrival.
  4. 25% cancellation fee if cancelled more than 60 days prior to arrival.
  5. 100% cancellation fee if cancelled less than 60 days prior to arrival.

 

Festive Season Bookings (16 Dec – 9 Jan):

  1. Bookings will be held on a provisional basis for 14 days only.
  2. A 50% non-refundable deposit is due within 14 days of confirmation.
  3. Final payment is due 60 days prior to arrival.
  4. 50% cancellation fee if cancelled more than 60 days prior to arrival.
  5. 100% cancellation fee if cancelled less than 60 days prior to arrival.

 

Short notice bookings (within 60 days of travel):

  1. Bookings will be held on a provisional basis for 7-14 days only.
  2. Full payment to confirm.
  3. 100% cancellation fee if cancelled.

 

Short notice bookings (within 60 days of travel):

  1. Bookings will be held on a provisional basis for 7-14 days only.
  2. Full payment to confirm.
  3. 100% cancellation fee if cancelled.

 

We reserve the right to cancel reservations should full payment not be made in time.
Cancellations are only valid if received in writing.

 

Travel Insurance – We highly recommend that all visitors are covered by a comprehensive travel insurance to protect them in the event of unforeseen cancellation. Such insurance should also cover emergency medical care requirements and evacuation.

 

Direct Deposits:
Account Holder: Camp Jabulani (Pty) Ltd
Bank: ABSA Private Bank, Brooklyn
Branch No: 631-145
Account nr: 407 630 2654
Swift Code: ABSAZAJJ
Sort Code: 33534512

 

NB: Copies of the deposit slip, reservation number as well as appropriate guest or group details must be mailed to Camp Jabulani’s Central Reservations’ office to confirm payment and to update records.

 

All credit card payments require a signed letter/fax of authorization from the cardholder, to debit the stated amount from the said card. Valid cards are American Express, Visa and MasterCard. This also applies to payment for extras at Camp Jabulani if not done by the cardholder personally.

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